Invoice with reallocation of line totals to more fairly reflect data allotment charges
Cost Center Summary
Unused Devices
Devices make/model info with contract end dates
Data Usage Trend
New & Canceled Devices
Exception Reports – Directory Assistance, Downloads, Equipment, International Charges
Regular usage analysis to determine trends and if any modifications are appropriate (data usage, international usage, etc.)
Placement of new lines on correct plans. Movement of lines around in various plans/groups or sub-accounts as required
Discovery of abnormalities and/or carrier mistakes and correction thereof
Assistance with maintaining user and cost center information via bulk upload to carriers’ sites
Immediate action to make the most of short-term promotions with long-term results (Example: “double the data” promotions)
Deliverance of in-person or web-conference training to assist you in reading and understanding our reports, the carriers’ websites and necessary actions needed
Interaction with carrier to arrange for credits when necessary
Liaise with carrier to:
Implement bulk plan changes
Negotiate new carrier contract discount and terms
Contact carriers’ Customer Service and/or Tech Support on occasion to deal with especially difficult issues
