Q: What are the typical savings we can expect?
- This varies based on your mix of devices (percentage of smartphones to tablets and USB devices) and whether you are more voice-centered or data-centered. We typically expect 25%-30% as a median, but we have had some clients with 40%-45%.
Q: How does your normal pricing model work?
- The normal model for the first 12 months is a 50% shared savings (billed in arrears). Once you have had about 10 months with us to see the cost savings and benefits of the reporting we will schedule a meeting and ask: What have you appreciated? How have you benefited? What have been the most important reports that you have been using? Are there any changes or adjustments you would like us make? We can then negotiate a fixed fee to be continued beyond the first year.
Q: How quickly can we see savings?
- Savings can possibly be seen on your invoice as soon as 6-8 weeks. Here’s how it works:
- Phase One: 2 weeks
- Once an agreement has been signed, the first step is to provide us with a user login to the carrier’s website.
- We download the past 6 months of usage and charges from the carrier’s site. We then run it through our database process and make recommendations for plan changes and other adjustments.
- Schedule an implementation meeting with you to discuss and approve recommendations.
- Phase Two: 4 weeks
- We work with your carrier to implement plan changes to go into effect as soon as possible.
- Phase One: 2 weeks
Q: How do you produce the reports? Where does the data come from?
- You will need to grant us access to your account on the carriers' sites by creating a user login. We will then download raw billing and usage data from the carrier and compile the data into a multi-tab spreadsheet for you, including customized recommendations based on your usage and spend.
Q: How often do you produce the reports?
- The report is produced monthly within a few days of your carrier billing date. We then send you the report via email with bullet points detailing which aspects of the report need your immediate review as well as any actions that need to be taken for optimization purposes.
Q: Do you implement plan changes on our account?
- Yes. However, you will need to authorize us to work with the carrier on your behalf. Or, if you prefer, we can simply make recommendations for you to implement yourself.
Q: Do you provide fulfillment services?
- We can assist you with new activations and upgrades, and additionally provide guidance on warranty and repairs.
Q: What is the difference between your reporting and traditional TEM solutions?
- TEM: Most TEM applications are large, expensive software implementations that require a designated system administrator with extensive training. The administrator has to download and import carrier data. Many of the provided report templates are not always useful.
- TruView Reporting: We download and import the files into our software and then provide you a meaningful and easy to understand Excel workbook that includes cost-saving recommendations. The report is then sent to your team via email with a brief summary of action items needed.
Q: What makes you experts in the industry?
- We started our wireless auditing firm in 2001, assisting our clients in saving millions of dollars. Later, we began reviewing TEM solutions for our clients but existing applications were difficult to use and were extremely expensive. In 2009, using our knowledge of the industry, we developed our own reporting solution. Over the following years, we have refined our process based on the changing industry from voice-centric to data-centric models. We also regularly improve our reports based on client feedback.
